Novotel Aachen City

The hotel is really well situated to visit the city centre and the Aachener Dom. The car park is attached to the hotel so no need to lug bags around for ages. There are plenty of restaurants and eateries within easy walking distance as well as the possibility to eat at the hotel itself. The staff were friendly and helpful.

The hotel itself is good value for money and it's close to the main city landmarks. the reception staff was friendly and the room was spacious and clean. We had dinner at the bar, which was simple, but good and the service was fine.

We booked this room last minute, an hour before we wanted to check-in around 10pm as we had travelled from the U.K., the airline had lost our pushchair and our baby was tired. We were welcomed so nicely, with a sofa-bed ready for our child, and a bottle of cool water and tea making facilities in the room. I would like to point out that the staff is exceptional. Due to the situation with our pushchair, Ms Kira and her team went above and beyond to provide us with a pushchair the hotel lends to its visitors. She was so friendly and really made our day as we had been carrying our baby everywhere. Due to this, we were able to enjoy our family holiday, went on the Aachener Christmas market and all the way to the Netherlands for a day trip. Our little one even received a Christmas gift from the hotel reception, green cozy slippers. Thank you. The cleanliness and comfort of the room was outstanding. We had a shower and a bath and a separate toilet in the room. The night was quiet and warm. Thank you for your great service. We will definitely be back.

The hotel itself was good and clean and the staff was friendly and helpful. The room we had was quite small but clean and comfortable. The breakfast on offer was absolutely amazing, and it had the biggest choice we've ever experienced. Room had a mini fridge for putting your own drinks in, and the bathroom was separate from the toilet, which was good. The beds were comfortable, even the sofa bed.

Well, the hotel is quite well located, nearby the city center - walking distance. Which is very useful as I stayed just one night, used it as just like a break in my long distance drive, and could therefore see some parts of Aachen city.